Product Owner - Customer Support
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We’re dedicated to expediting the energy transition with sustainable home energy solutions accessible to all, aiming to assist 3 million households in making the transition by 2030. That’s why we're looking for a highly motivated and ambitious individual who's ready to roll up their sleeves and make a tangible impact on the climate change challenge we're tackling head-on. Are you ready to rise to the challenge?
As a Product Owner - Customer Support you will take full ownership of our support tooling - Zendesk. You’ll serve as the go-to person for both Customer Support (CS) and Technical Customer Support (tCS) teams for everything related to Zendesk — from configurations and troubleshooting to continuous improvement. Your mission is to ensure Zendesk evolves with the needs of our support operations while creating clarity, efficiency, and enablement across the team.
🌱 What you'll be doing:
- Own, maintain, and improve all functionalities in Zendesk (workflows, automations, configurations, integrations)
- Act as the main point of contact for tool-related questions, support, and feature requests
- Collaborate closely with CS and tCS team leads to align Zendesk with team goals
- Lead internal training and onboarding on new features, changes, and best practices
- Maintain clear documentation and structured processes for support tooling usage
- Build and maintain reporting dashboards to support operational visibility for both support teams and management
- Drive continuous improvement of support tooling to ensure effortless internal usage and to build trustful relationships with customers by offering effective and seamless support
- Report directly to the Head of Customer Service & Support
💡 What you'll need?
- Experience working with Zendesk or other customer service platforms (admin-level preferred)
- Strong communication skills to work with both technical and non-technical stakeholders
- Analytical mindset and problem-solving skills, with experience owning roadmaps or tooling backlogs
- Experience with support process design, tool documentation, and internal training
- Proactive, structured, and comfortable working independently
- Previous exposure to customer support operations, ideally in a scaling or cross-functional environment
- Technical literacy in ticketing systems, CRM tools, or automation platforms is a plus
- Familiarity with automation tools (e.g. Make.com) is preferred
- Comfortable working with API´s, web-hooks and basic JSON logic
- Experience building or managing automation to reduce manual effort
🤷♀️ Why Quatt?
- A salary between €4.000 and €5.000 monthly 💸
- 25 paid holiday leave days + 8% holiday allowance
- Free vegan/vegetarian lunch in the office daily 🥗
- Travel compensation of €0,23/km or an NS-business card 🚆
- Access to mental health platform OpenUp
- Informal culture with monthly drinks and office parties 🍻
- Yearly discount on Quatt-products
- Referral bonus of up to €2.000 when referring new colleagues
- Work in an international team with people from over 30 nationalities. 🌐
- Department
- Customer Support
- Role
- Product Owner
- Locations
- Quatt Office
- Remote status
- Hybrid
- Monthly salary
- €4,000 - €5,000
- Employment type
- Full-time
Ready to change the future?
Don't worry if you don't tick every box- at Quatt, we look further than just your resume. We value diversity and inclusivity and want to ensure everyone has a fair chance, so feel free to leave out your gender, nationality, or birthdate. Join us in our mission to accelerate the transition to sustainable home energy for all. 🌱
Questions?
If you have any questions about the role, feel free to reach out to us!
Our application process
Step 1
Apply, we would love to meet you!
Ready to change the future? Please apply through the form on our website, we encourage you to apply also if you don't meet all the requirements!
Step 2
First interview
Your first interview will be with one of our recruiters. This will give you a sense of the role, our ambitions and culture.
Step 3
Second interview
Interview with one of your potential future colleagues. Here you can get into all the ins-and-outs of the role.
Step 4
Final interview
Your final interview will take place with the team manager.
Step 5
Get on board!
Match made in heaven? We will work out the details together in your proposal. Time to get on board!
RECRUITMENT AGENCIES: Please note that we are not currently working with recruitment agencies. Any resumes received from an agency will be treated as our own.
Product Owner - Customer Support
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